Money-Back Guarantee and Returns
Returns
If you are not satisfied with an item you simply pay for the shipping to get it back to us and we will credit you the amount of the product. Simply click here to find a FedEx service location near you. You can send back anything you are not happy with ... no matter what the reason. It does not matter if you changed your mind, or if the color you selected clashes with the tulips in your yard, or even if your dog doesn't like what you bought. We will take it back ... smile ... and make you happy.
Return Addresses:
Simply send the item(s) to us at the address below, and notify us via e-mail (cs@hammockcompany.com) of the return or exchange you'd like to make; FedEx and UPS are the best way to send any package(s) of more than 1 pound. Both shipping companies will provide you with a tracking number that you can then communicate to us.
The Hammock Company
Return for Invoice #_____
305 Industrial Blvd.
Greenville, NC 27834
Simply send the item(s) to us at the address below, and notify us via e-mail (cs@outdoorcurtainsonly.com) of the return or exchange you'd like to make; FedEx and UPS are the best way to send any package(s) of more than 1 pound. Both shipping companies will provide you with a tracking number that you can then communicate to us.
For WeatherSmart and Sunbrella Curtain Returns:
Our return address:
Outdoor Curtains Only
Return for Invoice #_____
305 Industrial Blvd.
Greenville, NC 27834For Polyester (Commonwealth) Curtain Returns:
(Please note there is a 7% re-stocking fee for Commonwealth curtains)
Their return address:
OCO.com C/O CHF PO #_____*
39 Myers Way
Willsboro, NY 12996
(*Call 1-800-340-7831 to get your six-digit Purchase Order number)
- Please inform us of your intent to return, this will make the return process easier and faster for both parties. You can contact us by filling out the Return Comment, located under the Contact Us link above or you may call us at 1-866-570-2895 to speak with one of our customer representatives.
- Please ship the rug back to the address below. Include inside the package with the rug, a sheet of paper with your name and invoice number. (Please call or email us if you need this number) You may ship it back by any carrier you choose. (FedEx, UPS, etc.)
Outdoor Rugs Only
Return for Invoice #______
305 Industrial Blvd.
Greenville, NC 27834
- When shipping the rug back please get a tracking number, the shipping carrier will be happy to assist you with getting this number. Please email us this tracking number after you've shipped the item. Refunds will be processed and issued after the rug has come into the warehouse.
Other Info
Special Shipping
Note that with any products sold through a special "free shipping" offer, or products that are returned to us by FedEx for refused delivery or following three failed FedEx delivery attempts, we simply deduct the standard shipping cost from the total credit. Please see our Delayed or Refused Delivery information to learn more.
Product Warranty
Our different product lines have different warranty periods covering any potential manufacturer's defects; you'll find individual warranty periods listed prominently in all product write-ups and descriptions here on this site.
Please note that prolonged exposure to weather conditions including snow, sleet, rain and humidity is not covered under our product warranties, nor is damage caused by normal wear or mildew, or damage due to improper care in storage, maintenance and installation.
If you encounter a manufacturer's defect in your product within the set time period of its warranty, we will pay the cost of shipping for you to return the item to us. If you discover a defect or flaw in anything we sell you, please call us toll-free at (800) 340-7831, and we'll arrange for FedEx to come pick up your package. We ask only that you box up the item and have it ready for shipping. Once we receive the returned item and have examined the problem, we'll send you a replacement product free of charge.
Delayed or Refused Delivery
FedEx will always make three attempts to deliver your package(s) to your residence. If they don't find you at home, they will leave a note on how you can reach them and often a form allowing you to sign for your package(s) so that the package(s) can be left outside your home for pickup when FedEx next returns. If after their three delivery attempts, FedEx is still not successful in delivering your package(s), the package(s) will then be sent back to us. In such a case, you, the customer will have to pay the full shipping costs (as estimated on the FedEx website) for reshipment. For refused delivery, actual shipping charges will be deducted from credit made on the returned merchandise.
Damages
Although rare, shipping damage does sometimes occur. Should this ever happen, we will reship the damaged item(s) or part(s) at no cost to you via the same shipping method used in the first place.
Should your product be damaged during shipping, please contact us immediately. We'll work with you to quickly identify and replace the damaged item(s), and will ourselves submit a claim directly to the shipping company. You don't need to contact the shipping company yourself; we're happy to take care of that for you.
Please note that we are unable to expedite shipment on a replacement part or item.
110% Price Protection
If you find a product that we sell available at a lower price through another online retailer, then we'll happily refund you 110% of the difference in price at the time you purchase from us! The item in question must be in stock at the competing site, and the shipping cost must be included in the total price comparison.
